It is the policy of Contract Solutions Grampian Limited (CSG) to achieve and maintain a high standard of quality in all aspects of its operations and to continually satisfy the expectations of our customers in respect of all serviced offered.
CSG aims to ensure that the needs of our customers are clearly understood and met through close liaison at all stages of service delivery.
CSG is committed to effective Quality Management at all levels within our business. CSG will ensure in providing and maintaining its service to our customers that:
- The Quality Policy is upheld and supported by management at all levels
- Staff are appropriately trained to enable them to undertake their duties and given appropriate authority within their scope of responsibilities. Competency of staff is maintained by continuous training
- An ethos of continual improvement and effectiveness of our Quality Management System will be maintained by the setting of quality objectives, with regular reviews undertaken
- We will ensure that inspection requirements are determined and satisfied throughout all stages of service delivery
- All appropriate documentation will be maintained, controlled and archived
Ultimate authority to give direction and interpretation of Policy, concerning quality aspects of CSG and our service lies with the Board of Directors. However, all management hold responsibility for ensuring that the policy and all systems and procedures laid down by the company are understood, correctly implemented and maintained at all levels within the organisation.
Position: Commercial Director
Date: January 2014