COVID-19 Update

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    17 March 2020
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    Company News


I am writing to update you on recent government guidance in relation to Coronavirus and to explain our policy on staff absence in this regard.

The Department of Health and Social Care has advised:

  • That you stay at home for 7 days if you have either a high temperature; or a new persistent cough. This will help to protect others in your community while you are infectious.
  •  Do not go to a GP surgery, pharmacy or hospital.
  •  You do not need to contact NHS 111 to tell them you’re staying at home.
  • We will not be testing people who are self-isolating with mild symptoms.

 The situation is quickly evolving and therefore this guidance is likely to be subject to further updates. If you are in any doubt about what action you should take, you should check the latest government advice at

We expect you to work as normal unless you or someone in your household is self-isolating in compliance with current government advice.

However, we are putting in place a number of steps to ensure that the risk of our staff, customers and business contacts being infected is kept to a minimum. These steps are listed below.


If you or a member of your household is self-isolating

If you or any member of your household are subject to government advice to stay at home (i.e., if either of the circumstances set out above apply), you must immediately notify your line manager of:

  • Whether the person concerned is you, or another member of your household;
  • Whether you or they are currently showing any of the known symptoms for Coronavirus (see above); and
  • For how long you or the person has been self-isolating.


NB: You should not report to work unless we advise you to do so if these circumstances apply.

We understand that current government advice does not compel an individual to self-isolate when another individual in their household is doing so, and therefore we may require you to attend work even where an individual in your household is self-isolating. You should speak to your line manager before attending work in these circumstances.


If you or a household member have symptoms consistent with Coronavirus

If you have reason to suspect you or a member of your household may have contracted Coronavirus:

  • You should notify your line manager immediately to explain the situation; and
  • You should not report for work until you are advised by us to do so.

Absence from work

Our normal sickness absence rules, procedures and sickness pay arrangements will apply in respect of any absence from work related to Coronavirus. Any questions about this should be addressed to your line manager in the first instance.

If you begin to feel unwell at work

If you begin to experience a fever, shortness of breath or a new, persistent cough at work, please follow government advice as follows:

  • Try to stay at least two metres away from other people. If possible, find a room or area where you can be isolated behind a closed door. If it is possible to open a window, do so for ventilation.
  • Call NHS 111 from their mobile, or 999 if an emergency (if you are seriously ill or injured or their life is at risk) and outline your current symptoms.
  • Whilst you wait for advice from NHS 111, you should remain at least two metres from other people. You should avoid touching people, surfaces and objects and cover your mouth and nose with a disposable tissue when you cough or sneeze and put the tissue in a bag or pocket then throw the tissue in the bin. If you don’t have any tissues available, you should cough and sneeze into the crook of you elbow.
  • If you need to go to the bathroom whilst waiting for medical assistance, you should use a separate bathroom if available.

If you are concerned that a colleague is showing symptoms of coronavirus

Please report your concerns to management immediately. Try to remain at least two metres away from the individual concerned at all times.

Pre-booked annual leave

You may have a pre-booked period of annual leave during which you are planning on going away on holiday. It may be that your travel plans will have to be cancelled as a result of travel restrictions. If you wish to cancel your annual leave in these circumstances, please speak to your manager as soon as possible. Each case will be considered on an individual basis, taking into account business need. Please be aware that we may still require you to take your annual leave at the pre-booked time and we cannot guarantee to allow you to cancel it.

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